Delivery

Everything you need to know about deliveries with Face the Future. If you have any further questions don't hesitate to contact our customer services team.

Delivery with Face the Future

Delivery Costs

UK Delivery

Premium UK Delivery (1-3 working days) - from £5.99
Standard UK Delivery (2-5 Working Days) - £3.99 (free on orders over £30)

Channel Islands & Isle of Man

Premium Royal Mail Delivery (2-6 working days) - £19.99
Standard Delivery (2 - 10 Working Days) - £4.99 (free on orders over £100)

International Delivery

Standard International Delivery ( 3-17 Working Days) - £14.99
Express International Delivery (2-11 Working Days) - £34.99 

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Are you a member of our Skinsider Rewards Club? All members in our top tier - "The Skintellectual" - receive Premium UK Delivery FREE!

Delivery FAQ's & Policies

Delivery FAQ's

In order to meet expectations, please allow for the timeframes stated at the top of this page to pass before contacting our customer services team, your tracking details will be emailed to you when your order is shipped.

The quickest UK delivery option at the moment is our Premium UK Delivery service at 1-3 working days, you can select this option at checkout. Please bear in mind orders placed after 2pm will be dispatched the next working day (after 2pm Friday would be dispatched on a Monday at the earliest).

International deliveries may take longer than the times stated depending on country and customs.

If you have any queries please contact us and a member of our team will respond to you as soon as possible. Please appreciate that the entire Face the Future team are working hard and doing everything we can to ensure you receive your orders as quickly as possible.

Face the Future provides a fully tracked shipping service for all parcels.

Once your order is dispatched you will receive an email with all relevant tracking information which includes the link to track your parcel and the tracking number.

If you are unable to locate this email, we would recommend you check your junk/spam folder.

Unfortunately our collect from clinic service is no longer available until further notice.

During the Christmas and New Year period it might take longer to dispatch your order (up to 7 working days).

Due to reduced services our delivery partners have also advised there can be delays in all types of service.

As our offices are closed over weekends and bank holidays, please allow additional time for your order to be dispatched.

The majority of orders will arrive within the delivery times stated, however, please allow at least 10 working days for UK delivery & 25 working days for international delivery before contacting us, as we are unable to investigate with couriers until this time has passed.

In the event your parcel is logged as delivered but the parcel has not been received, we would recommend you check with any immediate neighbours.

If you are still unable to locate the parcel, please contact us within 48 hours of the parcel being logged as delivered, so we can investigate this further.

In the case of a parcel being returned to Face the Future due to an incorrect delivery address being provided or the customer not collecting from their postal office / depot, a re-delivery cost will be charged. The costs for this are as follows; £3.99 for UK Delivery, £4.99 Channel Islands Delivery, £14.99 International Delivery or £34.99 if an order was sent via Express International Delivery. Customers will be contacted via email should a parcel be returned to us.

If the customer chooses to cancel the order in this instance instead of re-posting, the original postage and packaging cost covered by Face the Future will not be refunded (as per the costs above) and a processing fee of £10 will be charged.

For deliveries to the United Kingdom, the price includes VAT.

For deliveries to countries outside the UK (including the Channel Islands and Canary Islands), the total price remains the same, however VAT is not charged on these orders.

Customers are therefore not entitled to any VAT refunds.

International delivery is available, excluding delivery to the below countries. Please contact our customer service team for further information.

Afghanistan, Albania, Belarus, Bosnia & Herzegovina, Brazil, Cambodia, China, Cyprus, Iceland, India, Iraq, Israel, Italy, Lebanon, Liechtenstein, Malaysia, Malta, Montenegro, North Macedonia, Russia, Saudi Arabia, South Sudan, Spain, Sudan, Turkey, Ukraine & United Arab Emirates.

Depending on the brand / products you a purchasing, there may also be shipping restrictions (see next question).

To ensure orders are delivered as quickly as possible, all orders are processed instantly. We cannot guarantee we will be able to change the delivery address on an order.

However, if you would like to change your delivery address, please contact us and we will try our best to accommodate your cancellation before the order is dispatched.

Due to agreements with certain brands, the following shipping restrictions are in place.

The below cannot be shipped outside of the UK and Ireland:

Environ, Revitalash, Medik8 & Dermalogica

The below can only be shipped to England, Wales & Scotland:

Eminence, Image Skincare & DMK (Danne Montague-King)

The below cannot be shipped outside of Europe:

SkinCeuticals, Totally Derma & La Roche-Posay

The below cannot be shipped outside of the UK:

Avene, Skinade Full Size & Advanced Nutrition Programme Food Intolerance Test

We are also unable to ship any products within an aerosol type packaging outside of the UK.

If goods are being ordered from outside the United Kingdom, import duties and taxes (including VAT) may be incurred once your goods reach their destination. Face the Future is not responsible for these charges, and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported.

Please be aware that goods may be inspected on arrival at port for customs purposes and that Face the Future cannot guarantee that the packaging of your goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.

If after placing an order you do not agree to pay the customs duty, the parcel may be returned to Face the Future and the value refunded will be less the customs duty or cost of return from the courier (if charged) and less the cost that Face the Future paid to dispatch the parcel.

If you have any further queries on customs charges, please contact us prior to placing your order.

For further details on this please click here to read our terms and conditions.

Delivery Terms & Polcy

Orders placed after 2pm Friday, on a Saturday, Sunday or on a Public Bank Holiday will be dispatched on the following working day (subject to stock availability).

In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.

If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.

Face the Future cannot accept responsibility on all orders, including express international orders for delays caused by unforeseen circumstances, such as customs clearance or busy holiday periods. In these instances, the original shipping costs cannot be refunded.

If a parcel is deemed lost we will not be able to offer a replacement until 10 - 25 working days after the shipping date depending on the country posted to, subject to customers completing a non-receipt form. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement. Any goods not received within the above timescales must be reported to Face the Future in writing 25 working days from the date of dispatch.

In the instance where tracking information shows a parcel has been delivered, however the customer claims it has not been received, Face the Future must be notified in writing within 10 working days from the couriers delivery date. Please note we cannot accept responsibility after this time frame due to courier regulations regarding the compensation for lost parcels.

Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises.

The products you order will be delivered to the delivery address you give when you placed your order, however, if you are a new customer placing an order for the first time we reserve the right to post only to the billing address provided should this differ from the delivery address.

Upon receipt of your order you may be asked to sign for the parcel received in good condition. If a parcel appears to be damaged in any way DO NOT accept the delivery and notify us immediately.

Any bulk / large quantity orders outside the UK may be subject to additional shipping charges, if the parcel exceeds our shipping weight limits. A member of our team will contact you to advise on the cost of shipping if this is the case.

We always aim to ensure European / Worldwide and express orders are delivered within the above time scales, however we cannot accept responsibility for delays caused by unforeseen circumstances, such as remote locations (e.g. offshore islands), customs clearance or busy holiday periods. In these instances, the original shipping costs cannot be refunded.

Orders delivered to countries outside of the UK may be subject to import duties and taxes (including VAT). Face the Future has no control over these charges and these are the responsibility of the customer. If you have any queries on this, please contact us prior to placing your order. For full details on this please click here to read our terms and conditions.