Purpose/Summary

Reporting to the Head of Brand Relations, the successful candidate will be responsible for the development and maintenance of brands we sell or wish to sell, via our online store. Establishing and continually developing mutually beneficial, collaborative working relationships with all the brands that we sell. Acting as the conduit between the business and responsible brands, with accountability for monitoring brand relationships and taking appropriate action to ensure continued growth including increased demand, sales etc. Responsible for identifying and onboarding new brands including market and competitor analysis and working with new brands to ensure a successful launch. Also responsible for identifying and recommending brand removal.

Key Accountabilities

1. To be the conduit between the business and brands, building strong positive relationships and working collaboratively with your allocated brands and their representatives.

2. To manage and set expectations with your allocated brands, understanding fully what is possible by working closely with the content and e-commerce teams.

3. To support Senior Brand Manager in the creation and delivery of our brand strategy, ensuring this supports the achievement of the overall business strategy.

4. To lead on brand specific plans, presenting these plans to brands and working collaboratively to ensure these are delivered.

5. To work with the Assistant Brand Manager and support the stock ordering process, ensuring stock is ordered in line with suggested purchase orders, minimum order values/quantities and that accurate delivery is received. Support with the follow up required for any delivery issues.

6. To work with other members of the wider team ensuring stock ordering is in line with brand plans and promotions and that opportunities to work with affiliates and influencers are identified and agreed with brands.

7. To carry out brand analysis (demand, exposure etc.) and continually identify opportunities for growth and developing our relationships with existing brands and new brands.

8. To review and negotiate the commercial terms for existing brands you are responsible for and, with the support of the Senior Brand Manager, ensure we are maximising profit and marketing support.

9. To make contact with new brands as agreed with the Senior Brand Manager and negotiate, with the support of the Senior Brand Manager, the commercial terms for brands including margin, marketing support, exclusive deals, brand requirements etc.

10. To work with colleagues to identify affiliate opportunities and agree these with brands.

11. To research, review and understand what our competitors are doing with brands and identifying learnings and opportunity to differentiate our brand approach.

12. To report monthly on the effectiveness of our brand relationships, including growth/decline in sales, exposure, demand, concerns about the relationship etc and make recommendations for future actions for each brand.

13. To work with the Senior Brand Manager and lead on agreed allocated onboarding plans for any new brands and work in partnership with them to ensure a successful launch.

14. To be responsible for liaising with existing brands on new product launches, arranging logistics including but not limited to product descriptions, imagery, launch materials, marketing support for launch.

15. To support with the implementation and the ongoing management of our box strategy, including our annual Beauty Boxes, quarterly themed boxes and any other boxes we bring on board to support our growth and new customer acquisition strategies.

Person Specification

Essential:

· Degree or equivalent working experience

· Experience managing external supplier relationships

· Experience of creating brand plans and implementing and maintaining these

· Experience of building mutually beneficial relationships and maximising sales

· Retail experience (ideally in Health and Beauty)

· Ability to sell the Face the Future brand, ensuring new brands want to work with us

· Ability to negotiate commercial terms, promotional support and exclusive deals with brands

· Ability to be open to and be able to develop new and creative ideas

· Ability to analyse and present data

· Commercial acumen with the ability to understand what action is needed to succeed

· Project management skills and understanding how to manage and prioritise multiple stakeholders in a complex environment in order to deliver results

· Excellent communication and writing skills

· Ability to put the customer at the heart of all we do

· Proactive and ability to make a difference

· Ability to make difficult decision and problem solve

· Flexibility in terms of role, supporting the wider business

· Willing to work flexible hours to include weekends, bank holidays and evenings

Desirable:

· Experience of working with affiliates

· Experience of working in the cosmeceuticals industry

· Positive attitude with high level of motivation, initiative and creativity.

· Enjoys working under pressure

· Understand the cosmeceutical industry and buying motivators specifically in relation to the Face the Future brand and industry

· Passionate about the world of cosmeceuticals and keeping abreast of changes within the industry

Job Type: Full-time

Pay: From £27,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ossett WF5 9TQ: reliably commute or plan to relocate before starting work (required)

Experience:

• Brand Management: 2 years (required)

Work Location: In person

Please email your CV to brands@facethefuture.co.uk

Purpose/Summary

Reporting to the eCommerce & Operations Director, we are looking for an experienced and commercially driven eCommerce Trading Manager to join our team and take charge of the day-to-day trading performance of our website and owned marketing channels. From onsite merchandising to email, SMS and app activity, you will ensure every touchpoint is working hard to convert visitors into loyal customers, whilst retaining existing customers, at a fast-growing online retailer.

You will bring together data, creativity, and customer insight to drive performance, balancing quick wins with long-term improvements. Working closely with our eCommerce, Marketing, Content, Brand and Operations teams, you will ensure our comms are planned and executed effectively, helping to shape and execute a trading strategy that supports our ambitious growth plans.

This is a commercially focused role that’s ideal for someone who loves data, understands customer behavior, and enjoys getting stuck into the detail. Experience in SEO, Google Analytics and paid search advertising is desirable to work closely with our 3rd party paid marketing agency to update them on future products, brands, plans and promotions, especially around our peak trading periods.

This is a hands-on role in a fast-paced environment; you will be responsible for implementing eCommerce efficiency to exceed our customers ever growing expectations.

Key Accountabilities

• Lead the execution of our online trading calendar, aligning campaigns across the website, email, SMS, and app
• Optimise the performance of product categories, landing pages and promotions across all digital platforms
• Own and analyse Key Performance Indicators (including conversion, AOV, revenue, margin etc.) — turning insight into action
• Maximise online sales performance through effective day to day adaptations of the site, increasing conversion, AOV, promotional activity and minimising customer bounce rates
• Plan and execute targeted campaigns using platforms like Klaviyo, with a focus on segmentation and conversion
• Collaborate with the Brand team to align product strategy, availability, and pricing
• Work with Content and Marketing teams to ensure customer journeys are seamless, engaging, and optimised
• Run weekly trading reviews and performance updates with key stakeholders
• Champion a test-and-learn approach to CRO across site and owned channels
• Stay informed on competitor activity, customer trends, and new eCommerce opportunities

Person Specification

Essential:

• Proven experience in a similar eCommerce trading or commercial role (typically at least 5 years experience)
• A successful track record in improving online sales performance and delivering growth
• Strong understanding of customer behavior and digital trading principles across multiple platforms
• An understanding of UX best practices to improve the customer journey
• Experienced in using Shopify and Klaviyo (or similar platforms) to plan, deliver, and optimise trading activity across web and owned marketing channels
• Data-led mindset with hands-on experience in Google Analytics (GA4), Excel, and reporting tools
• Commercially astute with an eye for opportunity and a focus on delivering results
• Excellent communicator and collaborator who enjoys working cross-functionally
• Proactive, organised, and comfortable managing multiple priorities in a fast-paced environment
• Passion for eCommerce, innovation, and the customer experience
• Positive attitude with high level of motivation, initiative and creativity
• Experienced user of Microsoft Office Suite, most notably Excel
• Flexibility in terms of role, supporting the wider business and working hours where required (e.g. Black Friday)

Desirable:

• Experience of managing individuals and teams
• Experience of 3rd party marketing technology providers/tools, including bid management

solutions, personalisation providers, workflow and business intelligence tools

• An understanding of Search Engine Optimisation and best practices
• Design and basic programming knowledge e.g. HTML
• Working knowledge of on-site analytics solutions such as Hotjar or equivalent
• Working knowledge of Retail Media activities and campaigns
• Working knowledge of Affiliate networks
• Experience of using WHM systems (such as Despatch Cloud)
• Experience of working in the health & beauty / cosmeceuticals industry or an interest in skincare & cosmeceutical products

Job Type: Full Time

Salary: From £37k per annum

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ossett WF5 9TQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Please email your CV to mark@facethefuture.co.uk

Purpose/Summary

Reporting to the Operations & Facilities Manager, the primary focus of this role, is to ensure the accurate management of stock within the business. Working together with the Brand & Procurement Team alongside Operations & Facilities Manager, the postholder will ensure that adequate stock levels are held across the business, that stock levels are accurately reflected on the company WMS and that the goods are stored appropriately so that order fulfilment can operate at maximum efficiency.

Key Accountabilities

• To accurately unpack stock and book this in into the system, ensuring products received match the order placed and the delivery note.
• To replenish stock in the correct warehouse locations in a timely manner.
• To work with the Brand Team to highlight any changes in stock movement that need to be addressed through the ordering process and co-ordinate stock due in so as to spread deliveries throughout the week.
• To make recommendations for improving stock processes & procedures and once approved, implement these.
• To investigate and rectify any discrepancies on stock internally and directly with distributors as required.
• To ensure all relevant stock information on the system is up to date and accurate.
• To check stock levels and stock dates regularly, raising any concerns with your line manager.
• To manage stock of gifts and samples to ensure they are used in a timely manner, going into the correct orders and rotated/located correctly within the warehouse.
• To performing random stock checks and audits and feedback the results, highlighting areas of strengths and concerns to your line manager.
• To support with full warehouse audits and stock takes.
• Carry out other Dispatch duties such as picking orders and packing/dispatching parcels etc. to aid the effectiveness of the department.
• To follow all Health and Safety Regulations and be responsible for your own health and safety.

Person Specification

Essential:

• Experience of working in a dispatch/warehouse environment
• Ability to multitask and work under pressure
• Ability to work accurately and pay attention to the detail
• Ability to analyse information and make recommendations
• Ability to communicate both verbally and in writing with internal and external partners
• Ability to work as part of a team
• Flexibility in terms of role, supporting the wider business
• Willingness to work flexible hours to include weekends, bank holidays and evening

Desirable:

• An interest in skincare and cosmeceutical products
• Experience of using eCommerce systems such as Dispatch Cloud and Shopify
• Positive attitude with high level of motivation and initiative

Job Type: Full Time / Part Time

Salary: From £26k per annum

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ossett WF5 9TQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Please email your CV to shelby@facethefuture.co.uk

Purpose/Summary

Reporting to the Head of Brand Relations, the primary focus of this role, is to ensure to lead our purchasing operations, working closely with our brand partners to ensure we have the right stock, at the right time, for our customers.

Key Accountabilities

1. Purchasing & Supplier Management

• Place purchase orders in line with sales trends, promotional activity, and minimum order requirements for all stock.
• Build strong, collaborative relationships with our brand partners, ensuring smooth ordering processes and timely communication.
• Manage all stock ordering processes, including but not limited to gifts with purchase, samples, edit boxes, content activity stock and new brand launches.
• Track purchase orders through to delivery, resolving issues such as delays, shortages, damages, or faulty stock and communicate any issues to the appropriate internal teams.

2. Inventory Management & Forecasting

• Monitor stock levels regularly, ensuring the right balance of inventory to meet demand without overstocking.
• Proactively review and update minimum stock levels based on sales performance and seasonal trends.
• Work closely with the wider team to remove discontinued or out of stock products from the website promptly.
• Highlight slow moving stock to members of the brand team so action can be taken.

3. Process & System Management

• Maintain accurate internal records, including supplier information, minimum order quantities (MOQs), and delivery schedules.
• Monitor Out of Stock, liaising with Brand Management and report on the commercial impact.
• Support inventory audits, investigate stock discrepancies, and contribute to process improvements.
• Provide timely updates to the Customer Service team regarding stock availability and delivery ETAs.
• Monitor and develop internal processes and systems in line with business changes and new technological solutions.

4. Cross-Functional Collaboration

• Work alongside the Brand Team on promotional planning and stock requirements.
• Liaise with the Ecommerce, Dispatch and Customer Services teams to ensure a seamless customer experience.

Person Specification

Essential:

• Experience in purchasing, procurement, supply chain, or stock management.
• Knowledge of stock management systems and comfortable working with internal software and Excel.
• Strong relationship management skills, with experience working with external suppliers.
• Ability to analyse sales data and inventory reports to inform purchasing decisions.
• Organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• A proactive, solutions-focused approach to managing stock and supplier issues.
• Computer literate and ability to use software and in house systems
• Team player
• Flexibility in terms of role, supporting the wider business
• Willing to work flexible hours to include weekends, bank holidays and evenings, if required

Desirable:

• Experience working within skincare, beauty, or consumer goods industries.
• Positive attitude with high level of motivation, initiative and creativity.
• Enjoys working under pressure
• An interest in skincare, beauty, or health and wellbeing products.

Salary: From £27k per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ossett WF5 9TQ: reliably commute or plan to relocate before starting work (required)

Experience:

• Brand Management: 2 years (required)

Work Location: In person

Please email your CV to brands@facethefuture.co.uk