Purpose/Summary

Reporting to the Head of Brand Relations, the Brand Management Executive will provide administrative and operational support to the Brand Management team, helping to ensure the smooth day to day management of our brand portfolio.

Working closely with the Brand Managers, you will support the full brand lifecycle, from onboarding new brands and launching new products through to raising purchase orders, monitoring deliveries, maintaining brand information and producing reports. You will play a key role in ensuring our systems are accurate, stock is available, brand plans are delivered on time and our brand partners receive a professional, responsive service.

This role is ideal for someone who enjoys organisation, problem solving and working with data, whilst developing a strong understanding of commercial brand management within a fast paced retail environment.

KEY ACCOUNTABILITIES

1. Support the Brand Managers with the day to day administration of their brand portfolios.

2. Raise and manage purchase orders, ensuring orders are accurate and placed in line with agreed purchasing plans.

3. Monitor outstanding purchase orders, track deliveries and proactively follow up suppliers regarding delayed or incomplete shipments.

4. Liaise with suppliers and internal teams to resolve delivery issues and maintain stock availability.

5. Input and maintain agreed brand plans, promotional activity and key milestones within the company's project management systems.

6. Produce regular reports using Excel, analysing sales, stock and performance data to support Brand Managers in making commercial decisions.

7. Prepare and distribute agreed reports and performance data to brand partners as requested.

8. Prepare and distribute agreed rebate reports to brand partners as directed.

9. Coordinate new product launches by ensuring all required information has been received, including imagery, product information, pricing, marketing assets and commercial terms.

10. Work closely with the Ecommerce and Content teams to ensure new products are listed accurately and within agreed launch timescales.

11. Maintain accurate records relating to supplier contacts, commercial agreements, promotional activity and brand information.

12. Support the onboarding of new brands, coordinating internal actions and ensuring launch plans remain on schedule.

13. Work alongside Brand Managers to ensure purchasing supports promotional activity, new product launches and forecast demand.

14. Identify opportunities to improve administrative processes, reporting and ways of working across the Brand Management team.

15. Provide administrative support for meetings, preparing agendas, taking notes and ensuring agreed actions are followed through where required.

16. Build positive working relationships with suppliers and internal departments, ensuring a consistently professional experience.

17. Support wider Brand Management projects and initiatives as required.

PERSON SPECIFICATION

Essential:

· Previous experience within an administrative, buying, merchandising or commercial support role.

· Highly organised with excellent attention to detail.

· Strong Microsoft Excel skills, including formulas, lookups and Pivot Tables.

· Confident working with data and producing reports.

· Excellent written and verbal communication skills.

· Strong organisational and time management skills, with the ability to manage multiple priorities.

· Comfortable working across several systems and maintaining accurate information.

· Ability to build positive working relationships with both internal teams and external suppliers.

· Proactive, reliable and willing to take ownership of tasks.

· Comfortable working in a fast paced environment.

· Ability to put the customer at the heart of everything we do.

· Flexible in supporting the wider business where required.

Desirable:

· Experience working with suppliers.

· Experience using ERP, purchasing or project management systems.

· Experience within the beauty, skincare, haircare or wellness sector.

· Commercial awareness and an interest in brands and retail.

· Positive attitude with a willingness to learn and develop.

· Passion for the beauty and wellness industry.

ADDITIONAL INFORMATION

This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive and may be amended from time to time to meet the changing needs of the business. Employees may be required to undertake other duties that are reasonably consistent with the nature and level of the role.

This role offers an excellent opportunity to build a career within Brand Management. As you develop your commercial knowledge and experience, there will be opportunities to take on greater ownership and progress within the team.

BENEFITS

● 23 Days Annual Leave + 2 extra accrued after 2 holiday years' service, plus bank holidays and your Birthday off!

● The chance to be part of a fast-growing, dynamic business shaping the future of global eCommerce

● A relaxed dress code – with your own branded uniform after probation if you’d rather wear a uniform

● Company social events to bring everyone together

● Free parking on site

● Access to our holiday buy & sell scheme for added flexibility

● Generous staff discount across our wide range of brands, products and in-clinic treatments

● Company pension scheme

● Free tea and coffee, plus each month we hold our company-wide "Beyond The Biscuit" event for department updates, staff recognition and team-building moments (treats included!)

● A team that genuinely values recognition, support, and celebrating each other's wins

● ...and last but not least, a brilliant group of people to work with every day

Job Type: Full-time

Pay: Up to £28,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Experience:

• Brand Account Management: 3 years (preferred)

Work Location: In person

Please email your CV to zalia@facethefuture.com

Roles and Responsibilities Overview

We are looking for a commercially focused Senior Marketing Manager to lead and shape the next phase of growth at Face the Future. This is a senior leadership role with full accountability for marketing performance across all channels. You will sit within the Leadership Circle and play a key role in driving revenue, improving efficiency, and strengthening our brand position, along with the brands which we retails position in the market.

To own and deliver the marketing strategy and performance of the business, ensuring strong and sustainable revenue growth. This role is responsible for balancing brand development with commercial outcomes, improving acquisition efficiency, and increasing customer lifetime value. You will lead a multi-channel marketing function while working closely with eCommerce, Brand, Customer Service and Operations to deliver aligned, high-impact trading plans.

Key Accountabilities

• Define and lead the overall annual and quarterly marketing strategy aligned with business growth targets, brand joint business plans
• Ensuring communications are aligned across all marketing channels and cross promotional activities between the Face The Future and Luxurious Look brands
• Supporting with the marketing strategy for the clinic
• Working with key stakeholders on developing a best-in-class brand and product launch plan, which delivers high levels of discoverability and purchase levels
• To work with other department leads on communicating, planning and delivering the operational requirements of the business and that relevant updates across all departments are communicated across the entire business.
• Work closely with the other department leads on trading and brand plans and the successful implementation of these across the business.
• Develop clear channel strategies across paid, owned, and earned media
• Ensure marketing activity supports trading plans, promotions, and key commercial periods
• Owning the development and implementation of Retail Media, including brand marketing packages, and bespoke plans, to support brands growth objectives
• Own marketing performance across all channels with clear accountability for growing revenue, efficiency and margin contribution
• Increase the brand awareness, engagement and consideration, building on our positioning as experts in the health and beauty market
• Owning the overall management of the marketing budget, ensuring this is appropriately set and managed in line with business performance
• Contributing to annual forecasting and taking ownership of delivering the plan and agreed KPI’s
• Ownership of all marketing channels from awareness to loyalty, across paid, owned and earned media
• Work with the eCommerce team on the CRM strategy across email and SMS platforms
• Leading on the development of new routes to market to our customers, including complementary partnerships
• Working on the development of custom communication across all platforms, whilst ensuring consistency and effectiveness across all customer touchpoints
• Leading on the development of new testing opportunities, providing business cases for new initiatives aligned to overall objectives and leading on the implementation of all tests
• To be the guardian of our brand guidelines and to evolve these as required
• To be accountable for all existing and new content marketing initiatives, driving new customer acquisition and improving customer retention
• To lead, develop and inspire the marketing team, ensuring all activity is to the expected quality standard and timeframes and the team deliver against their objectives set out, and ensuring strong collaboration with eCommerce, Brand, and Content teams
• Continuously investing time in enhancing your knowledge in both the health and beauty industry and marketing knowledge, and sharing with the team
• Ensuring that AI is embedded into the team, to support with both workflow optimisation and improved decision making
• Work collaboratively with all external marketing agencies to deliver strong results and provide positive challenge, when required
• Appraising new 3rd party suppliers (service and technology), to understand how they can support in achieving our business objectives

Person Specification

• Proven experience in a senior marketing role, ideally within eCommerce and the health and beauty sector
• Strong commercial mindset with clear ownership of revenue and performance metrics
• Experience managing multi-channel marketing strategies
• Combining a creative mindset with the utilization of a data led approach for decision making and comms planning
• Experience leading and developing teams
• Comfortable working in a fast-moving, hands-on environment
• Leads with accountability and takes ownership of outcomes
• Builds strong working relationships across departments
• Communicates clearly and keeps teams aligned
• Encourages open dialogue and constructive challenge
• Balances strategic thinking with practical execution
• Maintains a positive and respectful approach at all times

Job Types: Full-time, Permanent

Pay: From £45,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Store discount
• Work from home

Ability to commute/relocate:

• Ossett WF5 9TQ: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Digital marketing: 3 years (preferred)
• Team management: 3 years (preferred)

Work Location: In person

Please email your CV to dave@customerfirstdigital.com