face the future van

Who Are We

We're the go-to beauty destination if you're looking for skin and self-care for every version of you. Through real experience and knowledge we provide support and advice for your lifelong self-care journey.

Having been in the business of skin and self-care for over 15 years after being founded as an advanced skin clinic (which we still have today), our expertise sets us apart from our competitors. This has helped us grow in to an award winning, authorised stockist of over 120 industry leading skin, hair, and cosmetic brands - and we're not finished yet!

Join us on our mission as we continue to equip customers of all ages and genders with the right advice and guidance for their own unique circumstances.

customer service

What's In It For You

We're routinely recognised by industry award bodies (hello, award parties!) and our brand partners for the work that we do, and our staff recognise the opportunity to work on campaigns that continually push boundaries and offer us the chance to make everything we do the best it can be.

Your company benefits include:

  • Bank holidays & time off for your birthday (on top of holiday allowance)
  • Competitive salary (with annual reviews)
  • Bonus system based on Company performance
  • Free on-site parking
  • Products at cost and discount on clinic treatments
  • Free skin consultations
  • Hybrid working
  • Pension contribution
  • Regular company social events

We regularly review our benefits package to ensure our teams are rewarded for the work that they do.

Current Vacancies

Due to consistent YoY growth, our Brand team is set to double in size from 3 to 6 in 2024. In your new role, you’ll be reporting to the Senior Brand Manager and working closely with the wider Brand and Marketing team, supporting in developing and maintaining the relationships and performance of the brands we sell or wish to sell, working collaboratively with them to drive both revenue growth and customer acquisition. You’ll also have the opportunity to work on our skin and self-care box strategy, including our annual Beauty Boxes andother themed boxes throughout the year.

Key Accountabilities

  • To support the Brand team in building strong positive relationships and working collaboratively with brand representatives.
  • To work with the Brand team to deliver our marketing and brand specific plans.
  • To work with the Brand team and lead on agreed allocated brand specific plans, presenting these plans to brands and working collaboratively to ensure these are delivered.
  • To be responsible for ordering stock in line with suggested purchase orders, minimum order values/quantities.
  • To track deliveries and liaise with suppliers to ensure timely and accurate delivery, communicating with dispatch and other relevant internal teams regarding estimated times of arrivals, out of stock lines, shortages etc.
  • To work with other members of the wider team ensuring stock ordering is in line with brand plans and promotions and that opportunities to work with affiliates and influencers are identified and agreed with brands.
  • To ensure that the brand distributor list, brand terms and other brand information is kept up to date.
  • To carry out brand analysis (demand, exposure etc.) as agreed with the Brand team and support the identification of opportunities for growth and developing our relationships with existing brands and new brands.
  • To work with the Brand team and lead on agreed allocated onboarding plans for any new brands and work in partnership with them to ensure a successful launch.
  • To be responsible for liaising with existing brands on new product launches, arranging logistics including but not limited to product descriptions, imagery, launch materials, marketing support for launch.
  • To support with the implementation and the ongoing management of our box strategy, including our annual Beauty Boxes, quarterly themed boxes and any other boxes we bring on board to support our growth and new customer acquisition strategies.
  • To carry out administrative duties associated with the brand team‚Äôs responsibilities as directed by the Senior Brand Manager.

Person Specification

Essential:

  • Experience managing external supplier relationships
  • Experience of creating brand plans and implementing and maintaining these
  • Experience of building mutually beneficial relationships and maximising sales
  • Ability to sell the Face the Future brand, ensuring new brands want to work with us
  • Ability to be open to and be able to develop new and creative ideas
  • Ability to analyse data
  • Project management skills and understanding how to manage and prioritise multiple stakeholders in a complex environment in order to deliver results
  • Excellent communication and writing skills
  • Ability to put the customer at the heart of all we do
  • Proactive and ability to make a difference
  • Flexibility in terms of role, supporting the wider business
  • Willing to work flexible hours to include weekends, bank holidays and evenings

Desirable:

  • Experience of working in the cosmeceuticals industry
  • Positive attitude with high level of motivation, initiative and creativity.
  • Enjoys working under pressure
  • Understand the cosmeceutical industry and buying motivators specifically in relation to the Face the Future brand and industry
  • Passionate about the world of cosmeceuticals and keeping abreast of changes within the industry

Job Type: Full-time

Salary: Up to £27,000.00 per year

Please email your CV to brands@facethefuture.co.uk

Reporting to the Content Marketing Manager and working across the Group. Responsible for producing a range of content including web copy, product descriptions, newsletters and blogs. Being proactive by coming up with new ideas and recommendations for our owned media content to ensure organic growth and engagement.

Key Accountabilities 

  • To produce a range of content aligned to our Tone of Voice and brand guidelines, including:¬†
  • Producing copy for tactical campaigns and key trading events including peak, campaigns, brand launches etc.¬†
  • Developing product descriptions and associated content, for new brand or product launches.¬†
  • Creating thought leadership and educational copy for our blog and email communications.¬†
  • Newsletters and other supporting collateral for our affiliate marketing activity.¬†
  • Creating SEO-optimised copy for new brand and product launches across product pages, landing pages, banners, and mailers.¬†¬†
  • Optimising existing copy, to improve Conversion Rate and our Search Engine Optimisation (SEO) performance using keyword research tools.¬†¬†
  • Contributing to new content ideas in monthly and quarterly planning sessions.¬†
  • Monitoring competitor activity and highlighting opportunities and threats with the wider team.¬†
  • Monitoring brand sentiment, highlighting positive news stories to be utilised across wider communications and negative press to be responded to.¬†
  • Supporting with the updating and maintenance of other website assets, as required.¬†

Person Specification 

Essential: 

  • English Literature/Language or related degree¬†
  • Writing experience across different formats (e.g. Long form, short form, editorial)¬†
  • A natural flair writing for different marketing channels and purposes¬†
  • Ability to be open to and be able to develop new and creative ideas¬†
  • Ability to analyse and present content performance¬†
  • Excellent communication and writing skills¬†
  • Awareness of how content impacts SEO¬†
  • Ability to put the customer at the heart of all we do¬†
  • Proactive and ability to make a difference¬†
  • Flexibility in terms of role, supporting the wider business¬†¬†
  • Willing to work flexible hours to include weekends, bank holidays and evenings¬†

 Desirable: 

 Experience creating content and growing a social audience 

  • Working experience of Google Analytics¬†
  • Experience of working in the beauty/cosmeceuticals industry¬†
  • Retail experience (ideally in Health and Beauty)¬†
  • Positive attitude with high level of motivation, initiative, and creativity.¬†¬†¬†
  • Understand the beauty industry and buying motivators specifically in relation to the Face the Future brand and industry¬†
  • Passionate about the world of beauty and keeping abreast of changes within the industry

Job Type: Full-time

Salary: Up to £25,000.00 per year

Please email your CV to jess@facethefuture.co.uk

Reporting to the Customer Service Operations Manager. Responsible for the timely completion of taking and processing orders, providing appropriate advice and guidance on customers’ skin care needs (brand and product related) and responding to customers via email and webchat. Working as part of the team to ensure that all customer queries are dealt with quickly and professionally and in line with our Service Level Agreement.

Key Accountabilities

  • To take calls and assist customers with placing orders and processing these.
  • To provide advice and guidance on the brands and products sold.
  • To deal customer returns and refunds quickly and effectively.
  • To respond to customer email quickly and professionally.
  • To support with any back order/out of stock issues, communicating and updating the customer on a regular basis.
  • To deal with customer complaints in a professional, efficient way.
  • To process general admin duties.
  • To work with other team members and to maintain a professional and positive image at all times.
  • To carry out other duties as directed by the Customer Service Operations Manager.
  • To support other areas of the business with picking, packing, and putting stock away, if required.

Person Specification

Essential:

  • Customer Service experience via telephone and email.
  • Experience of general office administration duties.
  • Experience of working with Microsoft Office.
  • Ability to multi-task and work under pressure.
  • Ability to communicate both verbally and in writing.
  • A well organised individual with good time management.
  • Accuracy and attention to detail.
  • Enthusiastic, quick to learn, ambitious, outgoing, and self-motivated.
  • Ability to work well in a team and show considerable initiative.
  • Ability to manage your own time and cope with a varied workload.
  • Ability to adapt to change.
  • Willingness to attend all required training/learning sessions.
  • Flexibility in terms of role, supporting the wider business and working hours.
  • Willingness to learn and do so throughout career.
  • Ability to challenge the status quo.
  • Confidence in sharing both knowledge and ideas to the wider team, as well as the business.
  • Proactive way of working, undertaking tasks without prompt.
  • Ability to utilize any downtime.
  • Ability to work towards KPIs as part of a team and at an individual level.
  • Driven to work towards individual targets set out in both 121s and appraisals.

Desirable:

  • An interest in skincare and cosmeceutical products.
  • Knowledge of skincare and ingredients.
  • Experience of using eCommerce admin systems such as Shopify and Dispatch Cloud.
  • Experience of Social Media within a business environment.

Job Type: Full-time

Salary: Up to £23,500.00 per year

Please email your CV to charlotte@facethefuture.co.uk.

As a data first business, the role of the Data Analyst will be responsible for analysing a wealth of data views, to improve both business decision making and enhance our personalised customer first marketing approach. The Data Analyst will work closely with cross-functional teams, including our eCommerce, Marketing, Brand and Leadership Team, to identify opportunities for improvement and growth.

Key Accountabilities

Reporting and Insights:

  • Working with various stakeholders to understand and evolve the data views required
  • Reporting on key business health metrics on a weekly, monthly and quarterly basis
  • Analysing the effectiveness of marketing campaigns, comparing to historical activity
  • Creating advanced data views including the lifetime value of a customer and margin
  • Providing data to inform our content marketing and story telling
  • Combining external data sources with our data, to understand trends vs. the market
  • Supporting with data views to inform short term and long-term business forecasts
  • Evolving our methodologies, identifying new reporting and analysis techniques
  • Streamlining the approach to creating reports

Data Visualisation:

  • Presenting all data in easy to digest graphical formats, for a range of different stakeholders
  • Utilising data visualisation tool as required to present data

Customer segmentation:

  • Interrogating our Customer Data Platform to understand trends in buying behaviour
  • Identifying opportunities to enrich the current customer database
  • Developing new segments to be used for retention-based marketing activity

Person Specification

Essential:

  • Ideally 2 years‚Äô experience in an equivalent analytical role
  • Data orientated and analytically minded
  • In depth knowledge of Google Analytics including GA4
  • Previous working knowledge of a Customer Data Platform
  • Advanced working knowledge of Excel
  • Ability to work in a team and collaborate with cross-functional teams
  • Data Visualisation tools such as Looker Studio
  • Excellent communication and presentation skills to effectively communicate insights to stakeholders

Desirable:

  • Experience with programming languages such as SQL and Python
  • Experience using Google BigQuery, Power BI and Tableau
  • Experience in the beauty or retail industry is a plus
  • Working knowledge of Shopify and Ometria

Job Types: Full-time

Salary: £21,000.00-£25,000.00 per year

Please email your CV to ben@facethefuture.co.uk

Reporting to our Content Marketing Manager and working across the Group, our Social Media Manager will be responsible for managing, growing and revolutionizing Face The Future’s current and new social media channels for both their online shop and clinic. They will be in charge of implementing a clear and innovative social media strategy that pushes the boundaries and makes Face The Future stand out within the beauty industry. Savvy about the latest social tricks and trends, our new Social Media Manager will manage the creation and production of all social media content including video, livestreams, and educational assets.

Key Accountabilities

  • Developing and implementing a social commerce strategy aligned to our overall business strategy and continuously improving the performance across all key metrics (reach, engagement and sales)
  • To produce a range of social content for both our online shop and clinic, aligned to our brand guidelines, including:
  • Producing social content to support tactical campaigns and key trading events including Black Friday etc.
  • Developing social media content to support new brand and product launch campaigns.
  • Creating educational social content to support the launch of key online initiatives.
  • Creating community-driven social content that is specifically targeted to certain audiences and channels to attract new customers.
  • Scheduling all content for both online shop and clinic across our existing social media channels including Facebook, Instagram, Tik Tok, LinkedIn and Youtube and Pinterest.
  • Working alongside our in-house Paid Social team to produce targeted and paid-specific social content to support campaigns.
  • Researching, identifying and developing ongoing relationships with new social influencers and brand ambassadors to work with.
  • Creating social media content briefs for all planned paid influencer activity across all channels.
  • Contributing to new social media content ideas in monthly and quarterly planning sessions.
  • Providing monthly social media reporting across all channels to the wider management team.
  • Working alongside our external PR agency to head up social activity for all creative campaigns.
  • Managing social media coverage during key offline company activities including influencer events, photoshoots, and PR launches.
  • Monitoring new social trends within the beauty and wider industries to produce reactive, viral-worthy content across all social media channels.
  • Launching and cultivating our community programme, through turning existing customers into brand advocates which provide ongoing support and guidance
  • Working alongside our brand partners to provide input and strategy for all affiliated social activity.
  • Monitoring competitor social activity and highlighting opportunities and threats with the wider team.
  • Responding to social queries as cover to the Customer Services team when required and collaborating with the team on best practice responses.
  • Hosting and managing live events via social and our shopping channels.

Person Specification

Essential:

  • Experience in a Social Media Manager role
  • Experience in growing followers, engagement and sales from multiple social media channels; Facebook, Instagram, Tik Tok, Youtube, Pinterest
  • Passionate about the world of beauty and keeping abreast of changes within the industry
  • Extensive knowledge in implementing social media strategies to achieve growth
  • A creative and innovative thinker who has the potential to create viral-worthy social campaigns
  • Ability to analyse and present social media channel performance
  • Ability to communicate both verbally and in writing
  • Ability to put the customer at the heart of all we do
  • Proactive and ability to make a difference
  • Positive attitude with a high level of motivation and initiative who is seeking to grow professionally
  • Flexibility in terms of role to support the wider business
  • Willing to work flexible hours to include weekends, bank holidays and evenings

Desirable:

  • Experience working within the beauty industry
  • Experience in launching and growing a TlkTok shop
  • Understanding of the beauty industry and buying motivators, specifically in relation to the Face The Future brand and industry
  • Retail experience (ideally in Health and Beauty)

Job Types: Full-time

Salary: Up to £35,000.00 per year depending on experience

Please email your CV to jess@facethefuture.co.uk