FAQ's

Frequently asked questions. Still have an unanswered question? Don't hesitate to contact the team.

Payment & Orders

All orders can be placed via our website: https://www.facethefuture.co.uk

Please use the “A-Z” and “Shop by Skin Type” features to help you find your desired products.

We offer the following forms of payment:

Amazon Pay, Apple Pay, Google Pay, PayPal, Klarna, LayBuy, Clearpay, America Express, Visa, Mastercard, Maestro, Shop App, WeChat Pay, AliPay, Union Pay, Diners Club, Discover

Please see inserted below the link to our Face the Future gift card:

https://www.facethefuture.co.uk/products/face-the-future-gift-card

You can purchase a gift card for the value of £10, £25, £50 or £100

If you would like to purchase a gift card for a different amount, please contact us on shop@facethefuture.co.uk and we can arrange this for you.

If your payment has been declined, then you'll need to place your order again.

Please ensure all the details entered are correct and the funds are sufficient. If you are still unable to make your payment, we would recommend you contact your bank who will be able to investigate this further for you.

Promotions & Discount

Yes, you can log in to Student Beans via the link below. Discounts can only be used on online purchases.

https://www.facethefuture.co.uk/pages/student-beans

Yes, if you are a Blue Light Card holder or you can verify your key worker status please follow the link below. DIscounts can only be used on online purchases.

https://www.facethefuture.co.uk/pages/key-worker-discount

We have weekly promotions that include an assortment of deals for various brands on the site.

We would always recommend you sign up to our mailing list below to receive our weekly promotions:

Click here

Discount codes cannot be used on any of the following brands or products: Danne Montague-King, Allskin MED, ZO Skin Health, Mystery Product, Daily Deal Products.

Our promotions also differ from week to week therefore, the terms and conditions of these promotions also differ.

All information regarding brand or items exempt from a promotion will be stated in the terms and conditions of the promotion.

You may only redeem one discount code per order.

Products & Stock

As we are stockists of all brands on our site, we unfortunately have no control over pricing increases. We are required under the terms of our contract with the manufacturer to reflect any increases in price they notify us about. Although this is frustrating, we are here to support you. If you would like some guidance on alternative products that suit your budget, contact our skin experts and they’ll be more than happy to help you out.

Alternatively, you can join our Rewards Club to collect points and redeem money off your future orders with us. We also have a Subscribe & Save option available where you can purchase your favourite products at a discount and get them delivered to your door on a schedule that works best for you.

Our skin specialists are available Monday – Friday 9am-5pm to help with all skin queries.

Please contact us on 0113 282 7744 to review your regime and provide you with additional advice to support with achieving your desired results. 

Alternatively, please complete our online skin test and a skin specialist will get back to you as soon as possible.

Most products are in stock.

However, if due to stock shortage it appears to us that we are unlikely to be able to deliver the products within 5 working days of receipt of your order then we will either contact you within the said 5 working day period to agree a revised date for anticipated delivery of the products or re-credit any sum/s that have been paid by you or debited from your credit card for the products concerned. A confirmation email will be sent confirming this refund.

If you have a query regarding a specific products stock level, please email us on shop@facethefuture.co.uk with the full product name and we will then be able to advise further.

All our products are sourced from official distributors or directly from the brand manufacturer, which guarantees that you are purchasing a genuine product and all credentials can be verified.

There are many factors that influence changes in the skin and using a progressive skincare product is one element of treating skin conditions and characteristics.

As stated within our terms and conditions we do not guarantee product results for the reasons stated above and we do not offer a money back guarantee. Therefore, we cannot process a refund for a product due to undesirable results.

However, we would be more than happy to arrange for you to have some time with one of our skin specialists to review your regime and provide you with additional advice to support with achieving your desired results. 

Please contact us on shop@facethefuture.co.uk if this is something you would like to arrange.

I can confirm all orders receive a free complimentary sample.

Unfortunatley, free samples received with your order may vary in brand and quantity depending on current availability.

However, if you would like to try a specific product, please email us on shop@facethefuture.co.uk and we will try our best to accommodate your needs.

Our skin specialists are available Monday – Friday 9am-5pm to help with all product queries.

Please contact us on 01132827744 to discuss any product queries.

Alternatively, please email us on shop@facethefuture.co.uk with your specific queries.

Please see inserted below the link to leave a review:

https://www.reviews.co.uk/company-reviews/store/face-the-future

Order Issues

To ensure orders are delivered as quickly as possible all orders are processed instantly.

We cannot guarantee we will be able to cancel your order.

However, if you would like to make a cancellation, please email shop@facethefuture.co.uk and we will try our best to accommodate your cancellation before the order is dispatched.

To ensure orders are delivered as quickly as possible all orders are processed instantly.

We cannot guarantee we will be able to amend your order.

However, if you would like to make a change to your order please email shop@facethefuture.co.uk and we will try our best to accommodate your amendment before the order is dispatched.

Please inspect goods fully on receipt. Any damages / shortages / incorrect products must be reported to Face the Future in writing at shop@facethefuture.co.uk within 24 hours from receipt of goods, with full details of the issue, along with photographs of all packaging and contents.

If a return / refund / replacement / exchange is required, Face the Future will provide full details on this process during email correspondence. This process may involve you completing a Non-Receipt of Goods Declaration Form.

Face the Future cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24-hour period.

Please inspect goods fully on receipt. Any damages / shortages / incorrect products must be reported to Face the Future in writing at shop@facethefuture.co.uk within 24 hours from receipt of goods, with full details of the issue, along with photographs of all packaging and contents.

If a return / refund / replacement / exchange is required, Face the Future will provide full details on this process during email correspondence. This process may involve you completing a Non-Receipt of Goods Declaration Form.

Face the Future cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24-hour period.

Please inspect goods fully on receipt. Any damages / shortages / incorrect products must be reported to Face the Future in writing at shop@facethefuture.co.uk within 24 hours from receipt of goods, with full details of the issue, along with photographs of all packaging and contents.

If a return / refund / replacement / exchange is required, Face the Future will provide full details on this process during email correspondence. This process may involve you completing a Non-Receipt of Goods Declaration Form.

Face the Future cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24-hour period.

Please inspect goods fully on receipt. Any damages / shortages / incorrect products must be reported to Face the Future in writing at shop@facethefuture.co.uk within 24 hours from receipt of goods, with full details of the issue, along with photographs of all packaging and contents.

If a return / refund / replacement / exchange is required, Face the Future will provide full details on this process during email correspondence. This process may involve you completing a Non-Receipt of Goods Declaration Form.

Face the Future cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24-hour period.

Technical

Please double check the email and password information provided is correct.

If you have not ordered since 6th October, you will be required to re-activate your account.

An email was sent on  6th October 2020 to help re-active your account. If you can’t find your activation email, you can either create a new account using the same email address and password or contact our customer service team on shop@facethefuture.co.uk.

Please visit the below link:

https://www.facethefuture.co.uk/account/login

Underneath the log in section there is a “Forgot your password?” button.

Please click this and an email will then be sent to help you re-set the password.

Please visit the “Account” section on the right-hand side of our home page.

Once you are logged into your account you will then be able to make any address, password, and name changes.

You can sign up to our mailing list via the below:

https://www.facethefuture.co.uk/#shopify-section-1597756741453

To stop receiving our mailers, simply click the unsubscribe link at the footer of the most recent mailer you have received.

Unfortunately, to ensure the highest level of security and protection for customers all first-time orders must have a matching billing and shipping address.

If you are unable to check out due to this reason, please check out via PayPal.

Delivery & Returns

For full information on delivery, please visit our delivery page.

For full information on delivery, please visit our returns page.