Terms

We will refund or exchange all products returned within 30 days of the purchase date if unopened (hologram sealed) and in perfect resalable condition subject to completing and signing a refund policy form. Refunds can only made to the billing details provided when ordering.

If a purchased product has been used or opened (hologram no longer intact), then it will not be eligable for a return, refund of exchange.

Postage for Refunds/Returns is not refundable.

Postage will be charged on replacement items.

If a parcel is lost we will not be able to offer a replacement until 15 working days after the dispatch date. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement.

Please make sure you use the registered card address as the billing address as orders may be cancelled if the address does not match.

You will be sent an e-mail confirming receipt of your order. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.

We will charge to resend returned parcels.

Any damages / missing products must be notified to Face the Future in writing within 48 hours of receipt of order.

Any returned orders must be sent in original outer packaging.

We use secure web pages and offer the use of our secure real time credit card transaction server.

We reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorise payment or supply unless we are completely satisfied that the order is legitimate.

If you purchase a product, that you have never used before, Face the Future cannot be held responsible if this product reacts with your skin.

Some international orders may have to pay customs duty, this is at the discretion of the country posted to.

By ordering over the telephone you are acknowledging that you have read and agree to the above terms and conditions.